Terms of Service

These Terms of Service (“Terms”, “Terms of Use”, or “Agreement”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“User”, “you”, or “your”), and Visualix AI (“Visualix AI”, “Company”, “we”, “us”, or “our”), concerning your access to and use of the https://visualixai.com website, associated APIs, mobile applications, and any other related services or tools (collectively, the “Platform” or “Services”).

PLEASE READ THESE TERMS CAREFULLY. By accessing the Platform, creating an account, subscribing to our service plans, purchasing credits, or using any of our generative AI features, you acknowledge that you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these Terms, you are expressly prohibited from using the Platform and must discontinue use immediately.

Key Definitions:

• “User Content” refers to any raw files, text prompts, script lines, audio tracks, images, documents, and external URLs (such as YouTube video links) that you upload, paste, submit, or transmit to the Platform.
• “Generated Content” or “Output Content” refers to the finalized AI-rendered video files, transcribed subtitle tracks, segmented clip lists, and auto-captioned video layouts produced by our Platform based on your User Content.
• “AI Credits” refers to the digital, non-monetary unit of measure provided to user accounts, consumed dynamically in exchange for computing power, API usage, transcription services, and video exports.
• “Subscription Term” means the initial term of your subscription to the applicable Service, as specified on your billing invoice, and each subsequent renewal term.

Visualix AI provides an automated, cloud-based generative AI and content repurposing suite. Our core systems include, but are not limited to:

1. Topic to Shorts Generator: Synthesizes short-form videos from user-defined topics using AI text-to-speech, stock video assembly, and automated layout rendering.
2. Long YouTube Video to Shorts Repurposing: Downloads public YouTube URLs at your request, applies speech and facial analysis to find high-impact segments, transcribes audio, and creates vertical shorts.
3. AI Video Generator: Allows users to create customized video animations, subtitles, overlays, and transitions via integrated cloud-rendering nodes.
4. Auto Caption Tool: Automatically transcribes uploaded media files and synthesizes animated kinetic captions.

No Performance Guarantees & AI Volatility

Visualix AI utilizes complex, third-party neural networks and cloud compute infrastructure (including AWS, Replicate, and Deepgram). You acknowledge that generative AI systems are probabilistic and highly volatile. We make no representations or warranties concerning the accuracy, timing, quality, aesthetic value, or virality of the Generated Content. Due to GPU availability constraints and internet connection bottlenecks, we do not guarantee a specific rendering speed, queue SLA, or uptime percentage.

Beta Services

From time to time, we may offer access to features classified as “Beta”, “Early Access”, or “Experimental” (collectively, “Beta Services”). Beta Services are provided “as is” without support or warranties of any kind. They may contain bugs, errors, or inaccuracies that could cause failures, corruption, or loss of data. We may modify or terminate Beta Services at any time without notice.

Eligibility: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use our Services. By creating an account, you warrant that you possess the legal capacity to enter into a binding contract. If you are accepting these Terms on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

Account Creation: You agree to provide true, accurate, current, and complete information during the registration process and to update such information to keep it accurate. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

Account Security: You are strictly responsible for safeguarding your account password and any Google OAuth tokens or third-party integration keys. You agree not to disclose your password to any third party. Single-user accounts are for individual use only; sharing login credentials, renting your subscription to multiple users, or utilizing botting mechanisms to share single-account access is strictly prohibited and constitutes a material breach of this Agreement. You agree to assume full legal liability for all activities that occur under your account, and you must notify us immediately at [email protected] upon becoming aware of any breach of security or unauthorized use.

A. Subscription Billing & Automatic Renewal: Visualix AI operates on a subscription-based credit model. Subscriptions are billed in advance on a monthly or annual basis. **By purchasing a subscription, you authorize us (via our payment processors like Stripe and Razorpay) to automatically charge your stored payment method for the recurring renewal fees at the then-current rate until your plan is formally canceled.**

B. AI Credits Rules & Expiration:

• Credits are allocated at the beginning of your billing cycle. Unused credits do not roll over. At the end of your billing cycle, any remaining credits expire and your balance is reset.
• If your account is suspended or terminated due to a violation of this Agreement, all unused credits are forfeited immediately without compensation or cash value.
• We reserve the right to dynamically adjust the credit-cost formula (e.g., how many credits are consumed per minute of video rendering) at any time to reflect changing API and cloud-computing overheads.

C. Taxes: You are responsible for paying all applicable taxes (including VAT, GST, IGST, or sales taxes) associated with your purchase. If we are legally required to collect such taxes, the appropriate amount will be added to your checkout total.

D. Cancellation Procedure: To cancel a recurring subscription plan, **you must email our support team at [email protected] at least 7 days prior to your next renewal date.** Because there is currently no self-service cancel button on the user dashboard, this email notification is mandatory to prevent automatic renewal charges.

E. Payment Disputes & Chargebacks: If you initiate a chargeback or payment dispute with your bank or credit card company without valid legal cause, we reserve the right to permanently ban your account, void all credits, and dispute the chargeback using your usage logs and IP history as evidence.

A. Company Ownership: Except for your User Content, the Platform and all materials therein—including but not limited to source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, “Company IP”), and the trademarks, service marks, and logos contained therein—are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws globally.

B. User Content License: You retain all ownership rights to your original User Content. However, by uploading, submitting, or linking User Content to the Platform, you grant Visualix AI a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to host, store, reproduce, modify, transcode, run speech models on, create derivative works of, and render your User Content **solely as reasonably necessary to provide, operate, and maintain the Services for you.**

C. Generated Content Rights & Restrictions:

• Ownership: As between you and Visualix AI, you own the Generated Content produced by the Platform using your account, subject to any third-party rights in the underlying User Content.
• Commercial Use: Subscribed (paid) users are granted full commercial rights to distribute, monetize, and publish their Generated Content on platforms like YouTube, TikTok, and Instagram. Users on a free trial are granted non-commercial usage rights only.
• AI Competitive Use Restriction: You are strictly prohibited from using the Generated Content, transcriptions, translation datasets, metadata, or any platform outputs to train, refine, evaluate, or develop competitive artificial intelligence models, speech engines, machine learning algorithms, or video rendering networks.

The Platform includes automated tools that allow you to input external URLs (such as YouTube videos) to be processed, downloaded via proxy servers, clipped, and repurposed.

Google API Services: If you connect your YouTube account for automated publishing, you agree to be bound by the YouTube Terms of Service and Google Privacy Policy. We adhere strictly to the Google API Services User Data Policy regarding the collection and limited use of your data.

You may not access or use the Platform for any purpose other than that for which we make the Services available. As a user of the Platform, you agree not to:

• Upload or generate content that is unlawful, defamatory, obscene, pornographic, harassing, threatening, or promotes violence and illegal acts.
• Generate deepfakes, non-consensual voice models, or fraudulent videos intended to impersonate public figures, deceive viewers, or spread disinformation.
• Systematically retrieve data or other content from the Platform to create or compile a collection, compilation, database, or directory without written permission.
• Circumvent, disable, or otherwise interfere with security-related features of the Platform.
• Engage in unauthorized framing of or linking to the Platform.
• Use automated scraping systems, headless scripts, macros, or bots to bypass subscription walls, scrape customer data, or farm credits.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform.
• Attempt to bypass any measures of the Platform designed to prevent or restrict access, including rate limits or queue restrictions.

We reserve the right, in our sole discretion, to investigate and take appropriate legal action against anyone who violates this provision, including reporting you to law enforcement authorities.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Platform (“Submissions”) provided by you to us are non-confidential. Visualix AI shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Visualix AI complies with the Digital Millennium Copyright Act (DMCA) and applicable international copyright laws. If you are a copyright owner or an agent thereof, and you believe that any content hosted on our Platform infringes your copyrights, you may submit a notification pursuant to the DMCA by providing our Designated Copyright Agent ([email protected]) with the following information in writing:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the material that is claimed to be infringing, along with information reasonably sufficient to permit us to locate the material (e.g., a specific URL).
4. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address.
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, the accounts of users who are deemed to be repeat infringers.

THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE PLATFORM SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, VISUALIX AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PLATFORM AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE PLATFORM'S GENERATED CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS PLATFORM. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, OR (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, LOSS OF YOUTUBE CHANNEL ACCESS, LOSS OF MONETIZATION, DAMAGE TO BUSINESS REPUTATION, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR CUMULATIVE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF ONE HUNDRED US DOLLARS ($100.00 USD) OR THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRECEDING ANY CAUSE OF ACTION ARISING.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

1. Your User Content, including claims of copyright infringement or misappropriation of publicity rights.
2. Your use of the Platform and Generated Content.
3. Any breach of these Terms of Service.
4. Any breach of your representations and warranties set forth in these Terms.
5. Your violation of the rights of a third party, including but not limited to intellectual property rights.
6. Any overt harmful act toward any other user of the Platform with whom you connected via the Platform.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

Governing Law: These Terms and your use of the Platform are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute" and collectively, the "Disputes"), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating formal arbitration.

Binding Arbitration: If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996. The seat and venue of the arbitration shall be in India. The language of the arbitration shall be English.

Class Action Waiver:

Any arbitration or litigation under these Terms will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/ OR REPRESENTATIVE PROCEEDING.

Force Majeure: We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, internet service provider failures, denial of service attacks, cloud infrastructure outages, or governmental actions.

Severability: If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

Modifications to the Terms: We may update or modify these Terms at any time. If we make material changes, we will notify you by updating the "Last updated" date of these Terms or via email. Your continued use of the Platform after the revised Terms have become effective indicates that you have read, understood, and agreed to the current version of these Terms.

Entire Agreement: These Terms and any policies or operating rules posted by us on the Platform constitute the entire agreement and understanding between you and us, superseding any prior agreements or communications.