Refund & Cancellation
Last updated: May 22, 2026. We value clarity and strive to provide a fair, transparent billing experience.
1. Overview
At Visualix AI, we provide high-performance cloud tools for AI-driven short video generation, YouTube clipping, and auto-captioning. Because video rendering and transcribing consume significant cloud computation resources, server nodes, and AI model endpoints immediately upon execution, we have structured a fair and comprehensive policy regarding cancellations and refunds.
2. Subscription Cancellation
Please note that **there is no self-service cancellation option available directly in the user dashboard**.
To cancel your recurring membership plan and avoid automatic renewals, you must submit a cancellation request by emailing our team at [email protected]. Cancellation requests must be received at least **7 days prior** to your next scheduled billing date.
Strict No-Refund on Cancellation Policy:
When you cancel your subscription, you are stopping future automatic renewal charges only. **Under no circumstances will you receive a partial or prorated refund for the remainder of the current billing cycle, past payments, or unused credits.** All generated credits and active features remain accessible to you until the end of your prepaid billing term, at which point the subscription will expire automatically.
3. Refund Qualifications
Due to the substantial computing cost of rendering and processing high-definition video assets via AI nodes, we generally operate a no-refund policy after credits have been used. However, we consider full or partial refunds under the following specific conditions:
A. Double Billing or Technical Errors
If you were billed twice in error, or if our servers failed to successfully render or export a video due to an internal system bug (and our support team is unable to deliver the processed video to you within a reasonable timeframe), we will issue a full or prorated refund for the failed transaction.
B. Accidental Renewal / Change of Mind
If your card was charged for a subscription renewal and you wish to request a refund, you must email support within 48 hours of the renewal charge. We will issue a refund, minus processing fees, provided that you have **not consumed any AI credits** (i.e. 0 videos generated, 0 YouTube links processed, and 0 captions applied) during the new billing cycle.
4. Non-Refundable Scenarios
Refunds will absolutely not be granted in the following instances:
- Refunds or prorated adjustments for cancelled subscriptions or remaining unused credits.
- Refund requests submitted after **48 hours** from the transaction date.
- Accounts that have used our tools to generate short videos, process YouTube clips, or transcribe media files.
- Subscriptions suspended or terminated due to violations of our Terms of Service.
5. How to File a Request
To submit a refund or billing correction request, email our team at:
Billing Support Email: [email protected]
Please include your registered account email, date of payment, invoice/transaction ID, and a brief description of the issue. Our support team responds to billing inquiries within 24 to 48 business hours.